Terms of Service & Conditions of Use
1. Platform Overview & Role as Intermediary
Milega24 Technologies Private Limited operates as an electronic marketplace platform connecting consumers with independent neighborhood merchants, retail stores, local restaurants, and third-party delivery service providers.
Under Section 79 of the Information Technology Act, 2000, Milega24 serves as an intermediary platform facilitating transactions. Products and food items listed are owned, prepared, packaged, and invoiced directly by the participating independent merchants.
2. Service Verticals
Our platform delivers services across two primary specialized divisions:
- Milega24 Ecommerce: Hyperlocal ordering from local retail stores, including packaged kirana, groceries, farm-fresh fruits, daily vegetables, dairy goods, pharmaceuticals, stationery, and mobile accessories.
- Milega24 Food: On-demand delivery from licensed local restaurants, dhabas, sweet shops, cafes, and breakfast joints.
- Ancillary Services (Coming Soon): Intra-town Bike Taxi and Parcel Pick & Drop services subject to separate operational guidelines upon rollout.
3. Fair Pricing & Transparent Billing Guarantee
Milega24 strictly adheres to its transparent pricing pledge: "Shop's Price. Not a Rupee More."
| Fee Component | Applicability & Basis | Tariff Rule |
|---|---|---|
| Item Price | Set directly by the merchant / restaurant | Exact offline shelf price or printed MRP |
| Delivery Partner Fee | Compensates the rider based on distance | FREE for orders > ₹199; otherwise standard ₹20–₹25 |
| Platform & Packaging Fee | Tech infrastructure & secure delivery bags | Nominal ₹3 per order |
4. Merchant & Quality Responsibilities
Participating merchants are solely responsible for ensuring that goods sold adhere to statutory standards:
- Food Safety Standards: Restaurants and food establishments warrant that all food items are prepared hygienically in compliance with Food Safety and Standards Authority of India (FSSAI) guidelines.
- Shelf-Life & Expiry: Grocery merchants warrant that packaged goods bear valid expiry/best-before dates and genuine manufacturer packaging.
- Weights & Measures: Fruits, vegetables, and loose grains must conform to stated gross and net weights under the Legal Metrology Act, 2009.
5. Delivery Logistics & Customer Obligations
When placing an order on Milega24:
- You agree to provide an accurate delivery address, recognizable landmark, and working contact phone number (e.g.,
7000019922). - You or an authorized representative must be available at the designated address to receive the delivery.
- Delivery estimated arrival times (e.g., 15–30 minutes) are indicative estimates calculated based on traffic conditions and weather. Unforeseen delays caused by severe weather or roadblocks will be communicated promptly.
6. Payment Terms & Settlement
Payments may be executed via Unified Payments Interface (UPI) including Google Pay, PhonePe, Paytm, BHIM, or Cash on Delivery (COD). Customers electing Cash on Delivery must tender exact or verifiable legal tender to the delivery rider upon delivery.
7. Governing Law & Dispute Jurisdiction
These Terms of Service and any contractual relationship arising from platform transactions shall be governed by and construed in accordance with the laws of the Republic of India. In the event of any legal proceeding or dispute that cannot be amicably resolved through our grievance channel, the competent courts situated in Petlawad / Jhabua, Madhya Pradesh, shall have exclusive jurisdiction.
8. Contact & Registered Office
For queries regarding these Terms of Service or order assistance:
🏢 Registered Office: Milega24 Technologies Private Limited, Mahakal Panth, Ward No. 2, Petlawad, District Jhabua, Madhya Pradesh - 457773
📞 Phone / WhatsApp Helpline: +91 70000 19922
✉️ Official Email: support@milega24.com