Refund, Return & Cancellation Policy
At Milega24 (accessible at https://milega24.com, operating Milega24 Ecommerce and Milega24 Food), we prioritize customer satisfaction while respecting our neighborhood merchants and delivery partners. This policy outlines clear, transparent rules regarding order cancellations, returns, and refund processing.
1. Order Cancellation Rules
Because on-demand orders are fulfilled in real time, cancellation terms depend on the service vertical:
🍔 For Milega24 Food (Restaurant Orders):
- Grace Period: You can cancel free of charge within 60 seconds of placing the order.
- Post-Preparation: Once the restaurant kitchen accepts the order and commences food preparation, cancellations are subject to a 100% cancellation charge, as customized cooked food cannot be restocked or re-delivered to another customer.
🛒 For Milega24 Ecommerce (Grocery, Kirana & Essentials):
- Pre-Dispatch Cancellation: You can cancel your order free of charge at any time before the delivery rider picks up the package from the local store.
- Post-Pickup: If cancellation occurs after the rider has already departed from the store towards your location, a nominal cancellation/transit fee of ₹25 will apply to compensate the delivery rider.
2. Return & Replacement Eligibility
Goods delivered via Milega24 fall into two distinct return categories:
Non-Returnable Items (Except for Damage / Spoilage):
- Perishable groceries: Fresh milk, curd, paneer, loose vegetables, and cut fruits.
- Cooked and packaged food from restaurants.
- Opened pharmaceutical products and personal hygiene goods.
Exception: If a perishable item arrives spoiled, stale, sour, leaking, or damaged in transit, report it within 2 hours of delivery with a photograph via WhatsApp to +91 70000 19922 for an instant 100% replacement or refund.
Returnable Items:
- Packaged dry groceries (Atta, Dal, Oil, Sugar, Tea, Spices) in intact original packaging with seal unbroken within 24 hours.
- Mobile accessories, cables, and stationery items with full box and all accessories within 48 hours if found non-functional or mismatching specifications.
3. Refund Timelines & Payment Methods
Once a cancellation or eligible return is approved, refunds are credited back to the original source of payment within the following guaranteed timelines:
Direct reversal to your linked bank account via instant UPI clearing.
Processed as per standard RBI interbank and card network clearing cycles.
Refunds for cash orders are transferred directly to your designated UPI ID (VPA) upon verification via our WhatsApp support desk at
7000019922.
4. Missing or Mismatched Items
If your delivery parcel is missing an item or contains an incorrect product:
Step 1: Inspect the items upon arrival in front of the rider.
Step 2: If an item is missing, message our WhatsApp support desk at +91 70000 19922 with your Order ID.
Step 3: You may elect either: (A) Free immediate re-delivery of the missing item within 20–30 minutes, or (B) Instant refund of the missing item's amount to your UPI account.
5. Dedicated Escalation Desk
For any dispute or clarification regarding a pending refund:
💬 WhatsApp & Phone Support: +91 70000 19922 (24/7 Available)
✉️ Refunds Email Desk: refunds@milega24.com
🏢 Registered Office: Milega24 Technologies Private Limited, Mahakal Panth, Ward No. 2, Petlawad, District Jhabua, Madhya Pradesh - 457773.