Privacy Policy & User Data Protection

1. Scope & Application

This Privacy Policy describes how Milega24 ("we", "our", or "us") collects, stores, processes, and protects personal information obtained through our official website (https://milega24.com), mobile applications, and on-demand delivery services across Madhya Pradesh, Rajasthan, and Gujarat.

2. Information We Collect

To process and deliver your orders efficiently, we collect the following limited categories of data:

• Identity & Contact Details: Your full name, delivery mobile number (such as 7000019922), and email address (optional) for sending transaction receipts and verification OTPs.
• Delivery Address & Location Data: House/flat number, street name, local landmark, town/city, and GPS device coordinates while placing an order so that our delivery rider can accurately navigate to your doorstep.
• Order & Transaction Information: Items purchased from local kirana stores or dishes ordered from restaurants, order timestamps, quantities, total billing amount, and payment mode chosen (UPI or Cash on Delivery).
• Merchant & Partner Data: Shop name, owner identity proof, GSTIN/Trade license (where applicable), business address, and bank account details for merchant daily settlement.

Note: We do NOT store credit card numbers, debit card PINs, or net-banking passwords. All electronic payments are processed through RBI-authorized payment aggregators conforming to PCI-DSS standards.

3. How We Use Your Information

Your data is used strictly for legitimate commercial and operational purposes, including:

• Transmitting your order list to the selected neighborhood merchant or restaurant for immediate item preparation and packaging.
• Assigning an active Milega24 delivery rider to pick up and deliver the parcel to your designated address.
• Sending automated transaction updates via SMS, push notification, or WhatsApp regarding rider status and arrival ETA.
• Providing customer support, resolving delivery grievances, and issuing order refunds.
• Detecting and preventing fraudulent orders, abusive return requests, or security threats to the platform.

4. Data Sharing & Operational Disclosures

We share your data only on a strictly need-to-know basis under the following circumstances:

• With Local Merchants / Kitchens: The merchant receives your ordered item list, customer name, and delivery notes necessary to pack your order.
• With Assigned Delivery Fleet: The delivery rider has temporary access to your customer name, phone number, and delivery address solely during the active delivery window.
• Legal & Law Enforcement: We may disclose information if required under valid summons, judicial order, or statutory obligation under Indian law.

5. Data Retention & Security Standards

We employ standard industry technical measures, including SSL/TLS 1.3 encryption for data in transit, secure cloud databases, and restricted access controls. Your transaction history is retained only for the duration required by applicable taxation, accounting, and consumer protection laws.

6. Grievance Redressal & Nodal Contact

In accordance with Rule 5(9) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer for data protection matters is: